Man with Van Earls Court Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Earls Court provides removal and related services to you within the United Kingdom. By making a booking, using our services, or allowing our staff to begin work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 We, us, our: The removal service trading as Man with Van Earls Court.

1.2 You, your, customer, client: The person, company, or organisation booking or receiving our services.

1.3 Services: Any removal, man and van, transport, loading, unloading, packing, or related services provided by us.

1.4 Goods: Any items, furniture, boxes, belongings, equipment, or other property which we transport, move, handle, or store on your behalf.

1.5 Booking: A confirmed request for our services, whether made online, in writing, or verbally.

1.6 Job: The specific removal or related work carried out for you on the agreed date and time.

2. Scope of Services

2.1 We provide man and van and removal services, which may include loading, unloading, transport, and, if agreed in advance, packing and basic furniture dismantling or reassembly.

2.2 Our standard service does not include professional disconnection or reconnection of appliances, removal of fixtures, or specialist handling such as hoisting through windows, unless expressly agreed in advance in writing.

2.3 We operate primarily within the local and wider London area, but may undertake journeys across the United Kingdom if agreed at the time of booking.

2.4 Any approximation of timings, such as arrival or completion times, is an estimate only. We will make reasonable efforts to meet agreed timescales, but delays may occur due to traffic, access conditions, weather, or other circumstances beyond our reasonable control.

3. Booking Process

3.1 You may request a quotation or make a booking by contacting us through our accepted communication channels. You must provide accurate and complete information about your requirements, including:

a. Collection and delivery addresses.

b. Access details, including floor levels, lift availability, parking restrictions, and distance from parking to property.

c. The nature, quantity, and approximate weight of goods.

d. Any large, heavy, or fragile items, including pianos, safes, large appliances, or delicate equipment.

e. Any special requirements, such as packing services or specific time constraints.

3.2 Your booking is only confirmed when we have accepted it and provided you with confirmation of the agreed date, time, and price or pricing structure.

3.3 We reserve the right to decline or cancel any booking where the information provided is incomplete, inaccurate, or where we reasonably believe the job cannot be carried out safely, legally, or within the scope of our services.

4. Quotations and Pricing

4.1 Quotations may be provided based on an hourly rate, a fixed price, or a combination of both. The basis of pricing will be stated at the time of booking.

4.2 Quotations are given in good faith based on the information you provide. If, on arrival, the actual work required differs significantly from that described, we may adjust the price to reflect the additional time, distance, labour, or resources required.

4.3 Our prices may include reasonable travel and fuel costs within our normal operating area. Additional charges may apply for long-distance travel, congestion charges, tolls, parking fees, or extended waiting times.

4.4 Unless otherwise stated, quotations do not include insurance over and above the minimum legal requirements. It is your responsibility to arrange additional cover if required.

5. Payments

5.1 You agree to pay for our services in accordance with the price and payment terms confirmed at the time of booking.

5.2 We may require a deposit or prepayment to secure your booking. Any such requirement will be communicated to you before your booking is confirmed.

5.3 Where services are charged by the hour, the minimum hire period and any part-hours will be explained at the time of booking. Time is generally calculated from our arrival at the collection address until completion at the final delivery address, including any necessary travel between addresses.

5.4 Unless otherwise agreed, payment of any remaining balance is due immediately upon completion of the job. We reserve the right to withhold unloading of goods until payment is made in full when payment on completion has been agreed.

5.5 We may charge reasonable additional fees for:

a. Waiting time caused by delays outside our control, such as delayed keys or paperwork.

b. Extra labour required due to insufficient access, incorrect information, or unexpected additional goods.

c. Out-of-hours work requested on the day and outside normal operating arrangements.

5.6 If payment is not made when due, we may charge interest and administrative costs in line with applicable UK law and may withhold goods until outstanding amounts are settled.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible via an accepted communication method.

6.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at our discretion, subject to any non-recoverable costs we have incurred.

6.3 If you cancel within 48 hours of the scheduled start time, we reserve the right to charge up to 50 percent of the quoted price to cover lost booking time and costs.

6.4 If you cancel within 24 hours of the scheduled start time, we reserve the right to charge up to 100 percent of the quoted price.

6.5 Any request to change the date or time of a booking will be subject to availability. We are under no obligation to accommodate changes, but will endeavour to do so where reasonably possible.

6.6 We may cancel or postpone a booking if circumstances beyond our control make it impractical or unsafe to proceed, including but not limited to severe weather, vehicle breakdown, or staff illness. In such cases, we will offer an alternative date or a refund of any deposit paid, but we will not be liable for any indirect or consequential losses.

7. Customer Responsibilities

7.1 You are responsible for:

a. Ensuring that adequate access is available at both collection and delivery addresses, including any necessary parking permissions or permits.

b. Packing and securing your goods suitably, unless packing services have been expressly agreed as part of the booking.

c. Clearly labelling any fragile, high-value, or special-care items.

d. Being present, or ensuring an authorised representative is present, at both collection and delivery locations to direct the work and confirm completion.

7.2 You must not ask our staff to undertake any work that is unsafe, illegal, or beyond the agreed scope of the services, such as moving items that are prohibited or excessively hazardous.

7.3 Where access is difficult or unsuitable for standard manual handling or vehicle access, you must inform us in advance. We are not responsible for delays or additional costs arising from undisclosed access problems.

8. Items We Cannot Transport

8.1 We will not carry or handle the following items:

a. Illegal goods or substances.

b. Explosives, flammable liquids, or hazardous materials.

c. Live animals or perishable items that require special conditions.

d. Cash, jewellery, precious metals, securities, or other exceptionally high-value items, unless agreed in writing prior to the move.

8.2 If any such items are included without our knowledge, they will be carried entirely at your risk, and we reserve the right to remove or dispose of them in a safe and lawful manner without liability.

9. Liability and Limitations

9.1 We will take reasonable care in handling and transporting your goods. However, our liability is subject to the limitations set out in this section.

9.2 We will not be liable for:

a. Normal wear and tear, or minor cosmetic damage such as small scuffs or scratches that can reasonably occur during handling.

b. Loss or damage arising from inadequate packing by you or a third party where we did not provide packing services.

c. Loss or damage to items that are inherently fragile or unstable, including but not limited to glass, mirrors, artwork, and electronics, unless specifically declared and agreed.

d. Loss or damage resulting from your failure to properly secure drawers, doors, or loose parts of furniture or equipment.

e. Any indirect or consequential loss, such as loss of profit, loss of earnings, or loss of business opportunity.

9.3 Our total liability for loss or damage to goods, whether arising from negligence or otherwise, shall not exceed a reasonable amount in line with typical man and van service levels, unless a higher limit is agreed in writing and any applicable additional charge is paid.

9.4 You must inspect your goods as soon as reasonably possible on completion of the job. Any loss or damage that you believe has occurred during the move must be reported to us in writing within 48 hours of completion, giving reasonable details and evidence where available.

9.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under UK law.

10. Waste Regulations and Disposal

10.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier and will not remove household or commercial waste unless this has been expressly agreed as part of a separate clearance service and is carried out in compliance with relevant regulations.

10.2 You must not ask us to dispose of items in an unlawful manner, such as fly-tipping or leaving goods in communal areas where this is not permitted.

10.3 Where we agree to remove items for disposal, any associated charges will be clearly stated in advance. Disposal will be conducted through authorised facilities or channels as required by law.

10.4 We are not responsible for any penalties or charges resulting from your decision to leave items at a property in breach of tenancy, lease, or local regulations.

11. Delays and Access Issues

11.1 You acknowledge that traffic conditions, roadworks, parking restrictions, and building access can have a significant impact on removal services, particularly in busy urban areas.

11.2 If our staff are unable to gain access to the property or suitable parking within a reasonable time due to circumstances outside our control, we may charge waiting time at our standard hourly rate.

11.3 If we are unable to complete the job due to serious access problems or unsafe conditions, we may treat the booking as cancelled by you and apply our standard cancellation charges.

12. Complaints and Dispute Resolution

12.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our staff on the day if possible, so that we can attempt to resolve it immediately.

12.2 If the issue cannot be resolved on the day, you must submit a written complaint to us within 7 days of the job, providing your name, the date of the service, and full details of your concerns.

12.3 We will investigate your complaint and aim to respond within a reasonable timeframe. You agree to cooperate with us during any investigation, including providing photographs, documents, and access to inspect any alleged damage where appropriate.

13. Data Protection and Privacy

13.1 We will collect and use your personal information only as necessary to process your booking, provide our services, manage payments, and handle any queries or complaints.

13.2 We will take reasonable steps to keep your personal data secure and will not sell your details to third parties. We may share your information only where necessary to provide the services or where required by law.

14. Amendments to These Terms

14.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices.

14.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time your booking was confirmed.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

By confirming a booking with Man with Van Earls Court, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.