These terms and conditions set out the basis on which Man With Van Earls Court provides transport, lifting, loading, unloading, and related removal services in the UK. By making a booking, the customer agrees to these terms, which are designed to create a clear understanding of the service scope, payment arrangements, cancellation rights, liability limits, waste handling rules, and the law that applies to the contract. In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person requesting or receiving the service.

These conditions apply to residential and commercial jobs of all sizes, including single-item transport, partial loads, and full relocation support. They are intended to be fair and practical, while also making sure that the work is carried out safely and in compliance with relevant UK law. If any part of these terms is not clear, the customer should request clarification before confirming the booking. Booking confirmation indicates acceptance of these conditions, including any quoted restrictions, access requirements, and service limitations.

Unless otherwise agreed in writing, the booking will cover only the items, addresses, dates, times, and service level stated at the time of quotation. Any extra work, waiting time, parking complications, or additional stops may result in extra charges. The customer is responsible for ensuring that the service information provided is accurate and complete. Failure to disclose key details may affect scheduling, pricing, and the ability to complete the job safely and efficiently.

Booking process begins when the customer submits a request for a quote and provides the necessary information, including collection and delivery locations, item descriptions, property access details, floor levels, estimated volume, and any special handling needs. A quote may be given based on the information supplied, and that quotation is not automatically a fixed final price unless explicitly stated as such. Quotes may be revised if the job details change or if the actual conditions differ from those initially described.

To confirm a booking, the customer may be asked to accept the quote, provide contact details, and pay a deposit or full amount in advance where required. We may decline or cancel a booking if the information supplied is incomplete, if the requested date is unavailable, or if we believe the work cannot be carried out safely or lawfully. A booking is only secured once we have issued confirmation or otherwise indicated acceptance. Any special arrangements, such as timed arrivals, after-hours service, or assistance with loading, must be agreed in advance.

The customer must make sure that the access route is suitable for the vehicle and that entry points, lifts, stairways, and loading areas are available at the agreed time. If the team arrives and cannot begin because access is blocked, the customer is unavailable, or the service details are materially different from what was booked, we may charge waiting time, aborted job fees, or additional labour costs. It is also the customer’s duty to advise us of any fragile, valuable, hazardous, oversized, or unusually heavy items before the move starts.

Payments must be made using the methods agreed at the time of booking. Unless a different arrangement has been confirmed in writing, payment is due upon completion of the service. Where a deposit is taken, it may be used to secure the booking and may be non-refundable in the circumstances described in the cancellation section. Quotes may be based on hourly rates, fixed prices, mileage, labour, waiting time, or a combination of these factors, depending on the job type.

Any price estimate is based on the information provided by the customer and on the assumption that the work can be carried out without unexpected obstacles. Extra costs may apply for parking charges, congestion-related delays, tolls, parking permits, additional manpower, dismantling or reassembly work, stair carries, long carries, storage handling, or extended waiting periods. If the customer requests changes during the job, we may adjust the price accordingly. Any applicable taxes, where relevant, will be included or stated separately in accordance with law.

Invoices must be paid immediately unless a credit arrangement has been agreed in advance. Late payment may result in further recovery action, and the customer may be liable for reasonable administration costs, interest, or collection charges where permitted by law. We reserve the right to withhold completion paperwork, refuse future bookings, or suspend services for outstanding balances. Cash, card, bank transfer, or other accepted payment methods may be used, but only if confirmed for the particular booking.

Cancellations and amendments should be requested as soon as possible. If the customer needs to change the booking date, time, location, or scope of work, we will do our best to accommodate the request, but changes are subject to availability and may affect the price. An amendment is not binding until we confirm it. If the customer reduces the size of the job or removes items from the agreed list, the quoted fee may still remain payable if the reserved vehicle, staff, or time slot has already been committed.

Cancellations made with sufficient notice may be eligible for a refund, less any non-refundable deposit or administrative cost already incurred. Where a cancellation is made at short notice, or where the team has already been dispatched, we may charge a cancellation fee that reflects lost time, fuel, and crew allocation. If the customer is not present, cannot be contacted, or is unable to provide access after a reasonable waiting period, this may be treated as a late cancellation or failed attendance. We are not responsible for delays caused by events outside our control, including severe weather, traffic disruption, road closures, accidents, strikes, or emergency situations.

We may cancel or reschedule a booking if there is a safety concern, if the customer breaches these terms, if the premises are unsuitable, or if an event beyond our reasonable control prevents us from attending. In such cases, we will aim to offer a new date or a refund of sums paid for the undelivered part of the service, subject to any lawful deduction for work already completed. No additional compensation will be due for indirect loss arising from a cancellation that is reasonable and lawful under these terms.

Liability is limited to the extent permitted by UK law. We will take reasonable care when handling items, loading vehicles, and carrying out the service, but we cannot accept responsibility for damage caused by pre-existing defects, inadequate packing, poor fastening, hidden weaknesses, or items that are unsuitable for transport. The customer should ensure that furniture, appliances, glass, electronics, and delicate belongings are properly prepared unless we have expressly agreed to pack or protect them. Where we are asked to move items that are already damaged or unstable, we may refuse to handle them or do so only at the customer’s risk.

We are not liable for loss or damage arising from inaccurate instructions, missing information, access problems, or the customer’s failure to supervise where supervision is required. We also do not accept liability for loss of business, loss of profit, missed appointments, or any indirect or consequential losses. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If we are found liable for damage to goods, our responsibility will ordinarily be limited to the reasonable repair or replacement value of the affected item, taking into account age, condition, and depreciation.

The customer is responsible for obtaining any insurance they consider necessary for goods in transit, property contents, or public liability risks that are outside the scope of our own cover. If the customer wishes us to deal with high-value items, antiques, artwork, or specialist equipment, this must be disclosed before the move, and we may require additional arrangements or decline the item altogether. Any claim for loss or damage must be reported promptly and supported with reasonable evidence. Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or remove any claim.

Waste regulations must be followed at all times. If our service includes disposal, clearance, or removal of unwanted items, the customer must ensure that we are only asked to handle waste that can be collected and transported lawfully. Certain materials are restricted or prohibited, including hazardous waste, chemicals, asbestos, clinical waste, pressurised containers, gas cylinders, batteries, oils, solvents, and any item that may pose a risk to health, safety, or the environment. We will not knowingly transport or dispose of waste in a manner that breaches UK environmental or waste handling rules.

Where waste removal is requested, the customer confirms that they have the legal right to dispose of the items concerned and that the waste is accurately described. If items require specialist disposal, additional fees, permissions, or documentation may be necessary. The customer must tell us in advance if the waste includes mixed loads, commercial waste, electrical equipment, fridges, freezers, mattresses, or anything that may be subject to separate collection rules. We may refuse any item if it is unsafe, contaminated, illegally dumped, or outside the scope of the agreed service.

Any waste transferred for disposal will be handled in accordance with applicable duty-of-care principles and local or national regulations as relevant. The customer must not use the service to evade disposal obligations, fly-tipping controls, recycling rules, or permit requirements. If we suspect that waste has been misdeclared or that the load contains prohibited materials, we may stop the job and report the issue where required by law. The customer will remain responsible for any fines, penalties, losses, or enforcement action caused by inaccurate declarations or unlawful disposal instructions.

Customer responsibilities include providing safe access, accurate instructions, lawful ownership or authority over the goods, and suitable protection for items that are not handled by us. The customer must remove personal data from devices where appropriate, empty appliances as required, and make sure that fragile items are packed securely. Pets, children, and third parties should be kept out of the working area unless they are needed for lawful supervision or assistance. We may refuse to continue if conditions become unsafe or if we are asked to carry out work beyond the agreed scope.

We may use subcontractors or additional helpers to complete the service, provided the standard of service remains consistent with these terms. We may also take photographs of items, access points, or completed work for operational records, damage reporting, or proof of service. Such images will be used responsibly and only where necessary for business or legal purposes. If the customer objects to any particular operational step, they should raise this before the job starts so that we can consider whether an alternative arrangement is possible.

Complaints and disputes should be raised promptly so that we can investigate while the facts are still fresh. The customer should provide a clear description of the issue, relevant dates, and any supporting evidence. We will review complaints in good faith and may request further information. Nothing in these terms prevents the customer from seeking advice from a consumer body or from using their legal rights where applicable. However, both parties agree to act reasonably and to seek to resolve concerns without unnecessary delay or escalation.

Governing law and jurisdiction apply to these terms as follows: the contract is governed by the laws of England and Wales, unless the customer is located in Scotland or Northern Ireland and mandatory local law applies. Any dispute arising from the service, the quotation, or these conditions will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force.

These terms represent the full agreement between the parties relating to the service, unless a written variation has been made and accepted by both sides. No employee, driver, or representative may change these terms verbally unless authorised to do so in writing. Failure by us to enforce any provision on one occasion does not mean that the provision is waived. By booking with Man With Van Earls Court, the customer confirms that they have read, understood, and agreed to these conditions in full.